


Student iCON
Student iCON Onboarding Guide
Student iCON - Student EDM (Onboarding & Introduction)
Student iCON Onboarding Guide
Student iCON - Student EDM (Onboarding & Introduction)
FREQUENTLY ASKED QUESTIONS
Q1. What is the naming convention for Student iCON email address?
Q2. How can my child log in to Student iCON?
Student
iCON is web-based. Students can use their web browser in their internet-
enabled computing or mobile devices to visit
https://workspace.google.com/dashboard to access Student iCON
Q3. Which Operating System or browser should my students use?
You can refer to the following table for guidance on the Operating Systems/browsers which students can use to log in.
|
Operating System |
||||||
Windows 10 |
Chrome OS |
Mac OS |
iOS |
iPadOS |
Android |
||
Browser |
Chrome |
Yes |
Yes |
Yes |
Yes |
Yes |
Not available until after mass rollout |
---|---|---|---|---|---|---|---|
Firefox |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Microsoft Edge |
Yes |
Not supported |
Yes |
Yes |
Not supported |
Yes |
|
Safari |
Not supported |
Not supported |
Yes |
Yes |
Yes |
Not supported |
Q4. What are the default Google applications available for each level?
Please refer to the attached Student iCON Onboarding guide for the list of default applications. Any additions to the list of applications will be done after a review of the application and its relevance for use by our students.Q5. What is the password requirement?
Please follow the password requirements below: ·
Password must be at
least 8 character(s) long.
·
Password must contain
at least 1 lowercase letter(s).
·
Password must contain
at least 1 numeric character(s).
·
Password must contain
at least 1 uppercase letter(s).
·
Password must contain
at least 2 alphabetic character(s).
·
Password must not be
longer than 24 character(s).
·
Password must not be
one of 3 previous passwords.
·
Password must not match
or contain first name.
·
Password must not match
or contain last name.
·
Password must not match
or contain user ID.
Q6. I have encountered one of the following problems:
- Error AADSTS900561 given by the Google website.
- Website does not load.
- Website keeps refreshing between two sites without loading any page.
- Website keeps refreshing itself without loading the page.
What should I do?
d) WhatsApp the school's hotline at 8637 9952.
Operating hours: Mondays to Fridays: 8 a.m. to 4 p.m.
*Closed on Saturdays, Sundays and Public Holidays
7. I receive the following message: Your account is temporarily locked to prevent unauthorized use. What should I do?
a) Contact the school's General Office at 6766 1574.
Operating Hours:
Mondays to Thursdays: 7.30 a.m.to 5.30 p.m.
Fridays: 7 a.m. to 5 p.m.
*Closed on Saturdays, Sundays and Public Holidays